Utility Customer Service Specialist Job Announcement

Compensation: Compensation is dependent on relevant qualifications and job experience; employee will receive FRS retirement package, sick and vacation time accrual benefit, and 100% employer paid CHP health insurance package

Location: 22 Jefferson Street Chattahoochee, FL 32324

Job Type: Full-Time Non-Exempt

Department: City Hall

Closing Date and Time: May 12, 2021, 3:00 PM EST  

Contact Person: Rhonda Woodward (850) 663-4046     


Receives payment from customers for services and responds to citizen inquiries by performing the essential duties listed below. Work is performed under general supervision with review to insure conformance with prescribed policies, procedures and common practices. Work may also be reviewed through reports, feedback from customers and observations of results obtained. The Customer Service Representative reports directly to the City Clerk/CFO.


Processes new accounts and/or transfers old accounts. Serves as cashier and uses Incode 10 to access customer accounts for inquiries. Sorts, posts, and lists mail and night drop items. Collects fees for all utility services (water, sewer, gas, electric, garbage, security lights, etc.). Assists with monthly utility billing and billing reports. Receives and processes customer service requests or complaints by telephone and in person, including various types of work orders and billing information. Dispatches work crews as warranted to service work orders. Assists with monthly cut-off listing. Assists with daily transactions, balances cash register, posts to financial reporting, assists with preparation of bank deposits, creates backup files. Monitors work orders for reconnection and disconnection of accounts, insuring that computer records are complete and up to date. Interacts with other City departments, external agencies, City employees, and citizens as necessary in the performance of job duties and provides customer support services consistent with organizational values and department standards. Performs other duties as assigned.


Knowledge, Abilities and Skills

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Prior experience working with utilities preferred. Must have good integrity. Must have good knowledge of basic mathematics. The ability to communicate effectively and in a courteous manner with the general public. The ability to understand and implement technical oral and written instructions. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of and the ability to operate standard office machines. Must be able to handle cashier duties with some basic knowledge and skills. Ability to establish and maintain effective working relationships as necessitated by work assignments.

Minimum Training and Experience

Possession of a high school diploma or the equivalent and at least two (2) years of customer service experience.


Individuals wishing to apply for this position must turn in a completed cover letter, resume, and City of Chattahoochee application packet no later than the closing time and date referenced above. The individual must fill out an application packet to be considered for hire as a cover letter and resume will not substitute for the completed application packet. This packet may be picked up at either City Hall (22 Jefferson Street) or downloaded below. All completed applications, resumes, and cover letters must be received at City Hall. The City of Chattahoochee is a drug-free work place which prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.